If a client expresses interest in a Marriott property you are unfamiliar with, which program should you use for assistance?

The Fam-Tastic program is designed specifically to provide training and resources for travel professionals looking to enhance their knowledge about Marriott properties. By utilizing this program, you can gain access to detailed information, resources, tools, and support that will help you become more familiar with specific Marriott locations and their offerings. This program includes educational materials, updates on new properties, and insider tips that can be invaluable when assisting clients who have inquiries about unfamiliar Marriott properties.

The other options focus on different aspects of Marriott's services. The Rewards Program is primarily geared towards clients looking to earn points and redeem benefits during their stays. The Frequent Stayer Program relates to loyalty incentives for travelers but doesn’t provide the specialized knowledge needed for agent support. Marriott Insider, while informative, does not specifically target agents needing to familiarize themselves with properties. Fam-Tastic stands out as the most relevant choice for gaining insight into properties you are unfamiliar with, making it the optimal selection in this scenario.