The original Hotel Excellence! Training was launched in which format?

The original Hotel Excellence! Training was launched in a printed booklet with exams. This format was effective for delivering content in a straightforward manner, allowing participants to engage with the material through reading and self-assessment. Printed booklets enable learners to have a tangible resource that they can refer back to while studying, and the inclusion of exams facilitates the reinforcement of knowledge and self-evaluation of understanding.

This traditional approach contrasts with later formats like online courses and mobile applications, which may have been developed to cater to evolving learning preferences, but the initial choice to use printed booklets reflects the standard practice of educational delivery during that time. Users could progress at their own pace and retain a physical copy for future reference, which was significant in fostering foundational knowledge in hotel operations and service excellence.