Marriott Certification Practice Exam

Session length

1 / 20

What can help prevent a client from being "walked" to another property?

Book for a longer stay

Arrive as close to check-in time as possible

Arriving as close to check-in time as possible helps ensure that the client has a higher chance of securing their reserved room. Hotels often overbook in anticipation of cancellations or no-shows, and the closer a guest arrives to the check-in time, the less likely it is that their room will be reallocated to another guest. By maintaining their reservation until their arrival, the likelihood of being "walked," or relocated to another property due to unavailability, is minimized.

Booking for a longer stay and choosing a more expensive room may influence room availability, but they do not specifically address the timing of the client's arrival. Requesting a corner room may enhance the guest’s experience but does not have a significant impact on the risk of being walked.

Choose a more expensive room

Request a corner room

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