Marriott Certification Practice Exam

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What question should you ask your client to minimize unexpected charges during their hotel stay?

Will you need a parking space during your stay?

The appropriate question to ask is regarding whether the client will need a parking space during their stay. This inquiry addresses a potential additional charge that can often be unexpected for guests. Many hotels may charge a daily fee for parking, and clients might be unaware of this cost unless it is clarified in advance. By discussing parking needs, you not only prepare the client for any additional expenses but also help them make informed decisions about their logistics during their stay.

The other questions, while important, do not directly correlate with minimizing unforeseen charges. Asking about the pool facilities may be relevant for enjoyment but does not usually lead to additional costs in the way that parking does. Inquiring about late arrivals can help with check-in smoothness but does not address financial implications. Lastly, while understanding allergies is essential for health and safety, it typically does not relate to unexpected charges either. Therefore, focusing on parking needs effectively addresses a common source of surprise expenses during hotel stays.

Do you want to use the pool facilities?

Will you be arriving late?

Do you have any allergies?

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