What is the primary focus of a General Manager in a hotel?

The primary focus of a General Manager in a hotel is overseeing all hotel operations. This role encompasses a wide range of responsibilities, from managing daily activities to ensuring that every department functions smoothly and effectively. The General Manager is responsible for the overall performance of the hotel, which includes financial management, guest satisfaction, staff supervision, and strategic planning. This holistic approach allows for a comprehensive view of the hotel’s operations, ensuring that all aspects work together to create a successful and profitable establishment.

While the General Manager may have involvement in areas such as customer service, maintenance, and bookkeeping, these are just parts of a larger set of responsibilities. Coordinating customer service is critical, but it falls under the broader umbrella of overall operations. Likewise, supervising maintenance staff and handling bookkeeping are important tasks but typically involve department heads or managers focused specifically on those areas, reporting to the General Manager who oversees the complete picture.