What response can be effective when a client is surprised by hotel prices?

The effective response when a client is surprised by hotel prices is to explain the amenities included in the price. This approach helps the client understand the value they are receiving for the amount they are paying. Hotels often offer a range of services and features, such as complimentary breakfast, access to fitness centers, swimming pools, high-speed internet, or concierge services, which can justify a higher price point. By highlighting these amenities, you provide context and help prospective guests see their overall experience rather than just the room rate.

This response not only addresses the client's concerns but also emphasizes the comprehensive benefits of choosing that hotel. It shifts the discussion from just price to value, making it easier for the client to appreciate what they are paying for, which can lead to a more positive perception of their potential stay.

Discussing high demand or suggesting alternative nearby cities might address the price issue but does not directly help the client understand what they are getting for their investment. Offering to search for budget accommodations could cater to a different segment of clients more sensitive to cost, but it risks losing the potential to convey the value of the original hotel in question.