What should you do if your client has specific requests regarding their hotel room during a busy travel season?

Using the Global Distribution System (GDS) to enter the specific requests of a client is the best approach in this situation. The GDS serves as a powerful tool that allows travel agents to manage reservations and communicate specific needs directly to the hotel in real-time. By entering the requests into the GDS, the information is transmitted to the hotel, enhancing the likelihood that these requests will be acknowledged and met.

During a busy travel season, hotels may experience a high volume of bookings, making it essential for agents to utilize available technology effectively to ensure that clients' preferences are communicated accurately. Entering requests into the GDS creates an official record that the hotel can reference when checking in the guest, thereby providing a higher chance of fulfillment.

This method also helps in avoiding assumptions about the capability of the hotel to accommodate specific requests, as relying solely on personal notes or waiting for confirmation can lead to misunderstandings and unmet client expectations. By actively utilizing the GDS, agents can take proactive steps to enhance the client’s experience.