When should you remind clients of their check-in time?

Reminding clients of their check-in time on the day of travel is important because it allows the guests to plan their arrival accordingly. Once they are on the way or nearing the hotel, having this information ensures they are aware of any specific check-in times, which can impact their overall plans for the day. This reminder helps to enhance their experience by reducing potential stress related to timing and allows them to manage their expectations regarding the availability of their room.

Providing this information in a timely manner ensures that guests do not arrive too early or too late, which can sometimes lead to frustration if they find that their room is not ready or if they miss out on early check-in opportunities. It is a key customer service practice to ensure that guests feel informed and taken care of throughout their stay.

While other options may seem logical, they either occur too far in advance or do not reach the guests when they need the information most. For instance, reminding guests at the point of reservation is useful, but it may be too early for the details to be pertinent as travel dates approach. Similarly, mentioning it in a confirmation email may not provide a last reminder right before they travel, which can be crucial when making arrangements on the day of.