Which Marriott employee is responsible for personal services for clients, including restaurant reservations and visits?

The concierge is responsible for providing personal services to clients, which includes making restaurant reservations and organizing visits to various attractions or events. This role is dedicated to enhancing the guest experience by anticipating their needs and offering tailored recommendations based on individual preferences. A concierge typically has extensive knowledge about the local area and can offer insights into the best dining options, entertainment, and activities available, ensuring guests have a memorable stay.

In contrast, the front desk agent primarily focuses on the check-in and check-out processes, managing guest accounts, and providing general information about the hotel’s services. Housekeeping staff are responsible for maintaining cleanliness and order in guest rooms and public areas, while the sales manager typically deals with larger accounts, event planning, and group bookings rather than day-to-day personal services for individual guests. Therefore, the concierge is specifically trained to fulfill personal service needs.