Which of the following phrases should you avoid saying to a client?

The phrase that should be avoided is one that highlights a substantial drawback to the client's preferences, even if the hotel is budget-friendly. While being budget-conscious is important, presenting a hotel that is "far from your preferred location" can create a negative impression and suggest that you're not fully considering the client's wishes or needs. This approach can lead to dissatisfaction, as the location is often a crucial factor in a client's decision-making process.

In contrast, the other phrases emphasize positive aspects, such as exceeding expectations, exceptional amenities, and good location with positive reviews—elements that align with enhancing the client's experience. The correct approach is to focus on benefits rather than potential negatives, ensuring that you're presenting options that meet the client's preferences and enhance their overall impression of the options available to them.