Which of the following statements is true about dissatisfied clients?

Dissatisfied clients often do not return because their negative experiences can significantly impact their perception of the brand or service. When a customer is unhappy, it can lead to a loss of trust and loyalty, making them less likely to give the company another chance. This behavior is supported by research which indicates that unsatisfied customers typically share their experiences with others and may choose to take their business elsewhere rather than risk a repeat of their initial experience.

The other statements do not accurately reflect common behaviors of dissatisfied clients. For instance, while some may voice their complaints directly, not all will, and many may simply decide to leave without expressing their dissatisfaction. Leaving positive feedback is also unlikely when a customer is dissatisfied, as negative experiences typically do not yield favorable comments. Lastly, while dissatisfaction can lead to changes in checkout behavior, it is not accurate to say that dissatisfied clients will not check out at all; they may still complete their transaction but choose not to return in the future.